FAQ's

How long will my service take?

Colour appointments that include a Cut and Blow-Dry are approximately three-four hours., however you could be with us for two hours, or it could be up to four or five depending on the service you are having. We can discuss this in your consultation. We promise it will be worth it.

Do you offer consultations?

Of course! This is the perfect opportunity to get to know you (and your hair), and you us.

We want to talk about your ideas and where you want to take your hair. We want to share our expertise. We want to achieve your dream hair goals! Consultation is key to enable us to meet your expectations, we will discuss your requirements verbally and visually, we love a good pic, so come and see us for a complimentary 15 minute consultation.

Do you do colour corrections?

We love a challenge!!! We will discuss your needs and an expert colourist will offer you a realistic assessment. We can discuss what is needed in a complimentary 25 minute colour correction consultation, we will give you a realistic and honest opinion and advise you on what can be achieved realistically and how we’ll approach it.

What should I wear?

You will wear a gown all the way through your service but please consider the following:

For Colouring – avoid high neck and expensive items of clothing (please see policies page)

Having a Blow Dry or Hair Up? Avoid tightly fitted tops or over the head tops to avoid disturbing your perfectly coiffured creation.

Where should I park?

All day parking is available on The Broadway (main high street) with several short stay parking places nearby in the local surrounding area.

What payment methods do you accept?

We accept Visa, Mastercard & Amex.

Do I need to confirm my booking?

We have an automated text confirmation system. In the unlikely event that you do not receive a confirmation text 48 hours prior to your appointment, please feel free to contact the salon via phone to confirm.

What if I need to cancel or i'm running late?

Please refer to the Policies page.

How long does a toner last?

A toner should last up to six weeks; depending on how frequently you wash your hair. We can recommend take-home products to maintain the freshness of your colour.

What is a ‘root shadow’?

A root shadow is a slightly darker root area, with lighter ends. To achieve this look we apply a faintly darker toner to the roots than that which we apply to the ends. This gives a soft, graded contrast between the roots, mid-lengths and ends and helps achieve that lived-in colour look.

What is the difference between highlights and balayage?

Highlights are placed more precisely through the hair, using foils, and generally the hair is highlighted from root to tip. Balayage is painted onto the hair in sections, freehand, usually from the mid-lengths to the ends (or just not all the way to the roots), and then can be separated by either plastic film, foil or sometimes cotton wool while it develops. Highlights allow the colour to develop more and are often more intense, whereas balayage blends more into the natural hair.

What does pH-Bonder do? ( Olaplex )

A pH-Bonder protects & strengthens the bonds in hair strands while they are being coloured. This means colour can be left on the hair to develop for longer (so the colour can be pushed further) without jeopardising the condition of the hair, the bonds are reinforced so that hair is even stronger post-colour. You will be recommended a pH-bonder should the stylist feel it will be of benefit to you and advise you of this additional cost.

Do I need to have a blow dry after colour?

We highly recommend a blow dry with your colour service so that you can see and assess the colour especially if having a change to your regular colour service. It is our policy that first time clients have a blow dry with their colour service to ensure you are satisfied with the final result.

Can I pay for a haircut only without a blow dry?

The good news is Blow Dry’s are complimentary when booking a cutting service but unfortunately it is not possible to have a haircut without a blow dry. We need to see the cut when it is dry to assess whether or not it needs extra cutting and perfecting. Cutting the hair dry is a key part of making it perfect.

What products do you use?

We use a range of styling products from Balmain, Wella & Neal & Wolf dependant on the look you would like to achieve. Our stylists will talk you through each product used so that you can recreate the look at home.

What if I don’t like my hair cut or Colour?

We want you to leave 100% satisfied with your hair. Please refer to our Policies page for further information.

Is a ‘trim’ the same price as a haircut?

Yes, cuts of any length are charged at the same rate, they take the same amount of time.